Reach your customers via the brand new Broadcast center
To quickly reach your customers/users/subscribers, you used to use e-mail services, which allowed you to send for example newsletters or electronic advertisements to all subscribed users. These electronic newsletters were sometimes not readable by the users, so a small percentage of your user base was not reached at all.
Instead of the hassle with electronic newsletters, you have now our Broadcast center. With the Broadcast center, you can easily broadcast messages to all users. The messages are not limited to simple news messages, you can also broadcast interactive messages, such as decision flows, coupons, polls, and so on.
More information about the Broadcast center is available in the How To.
Interview by Informa with Hyundai about Rogerthat
Informa is an international business in the media sector and listed on the London Stock Exchange. They provide knowledge and information via some of the world’s most respected and longest standing brands.
Businesses, professionals and academics worldwide turn to Informa for unparalleled knowledge, up-to-the minute information and highly specialist skills and services.
Recently Hyundai equiped all authorized dealers in Belgium and Luxemburg with a personalized customer service application on the Rogerthat platform.
Hyundai dealers excited about their new mobile communication channel via Rogerthat
Yesterday Hyundai BeLux held a dealer meeting for 75 French speaking dealers in Belgium and Luxemburg. One of the topics at the dealer meeting was the introduction of the Rogerthat smartphone services Hyundai BeLux is providing for each of the Hyundai dealers in Belgium and Luxemburg.
Jan Van Haver, After Sales Manager at Hyundai BeLux, warned us that there might be some sceptic dealers that might not be overwhelmed with the introduction of yet another communication channel with customers, this time targeting the smartphones of customers via Rogerthat.
This warning turned out to be void, as the dealers were very enthusiastic about the steps Hyundai BeLux is taking regarding mobile automation via Rogerthat. Instead some of the dealers were already thinking along with their importer, seeing lots of opportunities to engage more with their customers.
To get started quickly Hyundai BeLux rolled out the Rogerthat services without integrating the software to internal systems, something they plan to do in a second phase. In the first phase, integration with the dealers happens via regular email. Dealers receive Rogerthat interactions via email, and can provide a response by just replying to those emails. Replies are delivered to the customer’s smartphone in relation to the interaction they started, making it a seamless experience for the customer.
One dealer remarked that customers will expect answers quickly via this mobile channel. Matthijs Keersmaeckers, Business Development Coordinator AS at Hyundai BeLux, answered that this is 21st century customer support. Customers expect answers to their questions quickly regardless of the medium through wich they are communicating.
Today the Belgian Dutch-speaking Hyundai dealers are being introduced to their Rogerthat service.
Presentation:
Hyundai dealer meeting presentation in French
Hyundai dealer meeting presentation in Dutch
Created, designed, deployed & published a mobile service in 3 hours.
This article tells the story how I created a mobile application for an existing web API using the Rogerthat platform.
Intro
A while ago, Toon Vanagt -a former colleague- introduced me to his new startup data.be. His goal is to lower the barriers for businesses to access accurate data of other businesses. See http://data.be for more information on his product. Recently they also opened up their database via a REST api (http://api.data.be). I told Toon (Toon Vanagt, co-founder of data.be) that creating a service for Rogerthat that uses his API, would be very simple. The next day he sent me an API key for his cloud based service, so I could hack something together as soon as I had some time to spend. Last sunday evening at 8pm that time had come.
Ready, Set, Go: Service homescreen
November 25, 2012 8:00:05 pm
I started with having a look at the API documentation of data.be (https://api.data.be/) to examine what functionality the service should contain.
Their api currently offers three services: validate a VAT number, check the status of a company & get some basic information (name, foundationdate, address, status, …) about a company.
Okay this meant I had to create a homescreen with three icons.
I needed about 10 minutes to identify the functionality and to add matching homescreen icons as displayed in the screenshot on the left.
References:
How to create a homescreen
Look & feel: we need a screen branding
November 25, 2012 8:10:35 pm
To give the data.be service the same look & feel as the data.be website, I had to create a screen branding. A screen branding is a reusable definition for look and feel which you can create in HTML. The HTML together with the related css files and images can be uploaded as a zip into the Rogerthat service configuration panels.
To get started, I opened the data.be website in the chrome browser. Using inspect I removed some content in the data.be website so I could take a nice screenshot of 320 pixels wide containing logo and the background they use.
The width of the screenshot (320px) is important because lots of devices have a screen width of 320 pixels or a multiple of it (iPhone 640px).
To complete the screen branding, I created the HTML in which I configured how the screen branding should behave:
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8"/>
<meta property="rt:style:background-color" content="#285a7d"/>
<meta property="rt:style:show-header" content="false"/>
<meta property="rt:style:color-scheme" content="dark"/>
<style type="text/css">
body { padding: 0px; margin: 0px; background-color: #285a7d;}
#background img { width: 100% }
#background { width: 100%; text-align: center; margin-bottom: 5px; }
#message { margin: 0.5em; }
#message span { font-family: Arial; font-size: 1.2em; color: white; }
</style>
</head>
<body>
<div id="background"><img src="data.be.header.png" /></div>
<div id="message"><span><nuntiuz_message/></span></div>
</body>
</html>
Notice the meta tags which define how Rogerthat displays the screen branding.
Creating the screenshots, writing the HTML and packaging them together into a zip took me another 20 minutes. Off course the fact that I had done this before, and that I had a couple of other screen brandings laying around was actually an advantage.
After uploading the screen branding, I configured the home screen to use it. You can see the result on the left.
References:
How to create a Rogerthat screen branding
Finally, it is coding time!
November 25, 2012 8:30:35 pm
All right, as a developer this is the part I like the most. Now I had to add code somewhere, so that the user gets some screens after he presses the icons in his homescreen. This can be done through integrating with our api. The last few years I started using Google App Engine to create online services. So I created the integration between the APIs of Rogerthat and data.be in a Google App Engine app using Python.
First created a request handler that handles callbacks originating from the Rogerthat cloud when the user uses the data.be service in his Rogerthat app.
# Service identifier key, blanked out with stars for the example because this is a secret
SIK = "******"
# Key of the branding, also blanked out
BRANDING = "******"
class DATADOTBEServiceHandler(webapp2.RequestHandler):
def post(self):
self.response.headers['Content-Type'] = 'application/json'
# Check whether the request can be authenticated as coming from the Rogerthat cloud
# regarding activity of the data.be Rogerthat service
sik = self.request.headers.get("X-Nuntiuz-Service-Key", None)
if sik != SIK:
logging.info("Denying request with SIK " + sik)
self.response.set_status(401)
return
call_json = json.loads(self.request.body)
method = call_json["method"].replace(".", "_")
error = None
result = None
if hasattr(self, method):
try:
result = getattr(self, method)(call_json)
except Exception, e:
logging.exception("Error occured while processing request.")
error = str(e)
json.dump({'id': call_json['id'], 'result': result, 'error': error}, self.response.out)
def test_test(self, call_json):
# Is called by Rogerthat to test if the callback apis are reachable and function as expected.
# See http://www.rogerthat.net/developers/getting-started/#How_to_test_your_service
return call_json["params"]["value"]
This is the basic setup I use in all my Rogerthat integration processes. It actually automates my integration with the Rogerthat callback apis so that I only need to focus on the implementing the methods that I need to implement for a specific service.
Creating an application on Google App Engine, adding this first request handler, deploying it to Google, and validating the setup from the Rogerthat service panels took me another 20 minutes.
November 25, 2012 8:51:15 pm
When the user presses the icons in the service home screen, I get a poke callback (see poke api callback documentation), so in order to react on this with a form in which the user can enter a VAT number, I need to implement this method:
class DATADOTBEServiceHandler(webapp2.RequestHandler):
...
def messaging_poke(self, call_json):
tag = call_json["params"]["tag"]
email = call_json["params"]["email"]
logging.info("Received poke from %s with tag %s" % (email, tag))
if tag in ("is_vat_valid", "company_status", "company_info"):
return get_vat(tag)
def get_vat(tag):
return dict(type='form',
value=dict(message="Voer het BTW nummer in dat u wil controleren:",
form=dict(type="text_line", positive_button="Valideer",
positive_button_ui_flags=1, negative_button="Annuleren",
widget=dict(max_chars=15,
place_holder="BTW nummer",
value=None)),
flags=64, alert_flags=1, branding=BRANDING, tag=tag))
The result of this method looks like this: 
This took me 30 minutes to get right.
Note: this example shows API usage which is at the time of writing not yet documented in our reference documentation but will be very soon.
November 25, 2012 9:21:05 pm
At this time the functionality to validate a Belgian VAT number was 50% finished. When the user presses the icon in the menu, the callback handling this request results in a screen asking the user to the enter the VAT number. The next step is to accept the input of the user, validate the VAT number and send back a screen with the results of the validation. To implement this, I added the next piece of code:
class DATADOTBEServiceHandler(webapp2.RequestHandler):
...
def messaging_form_update(self, call_json):
logging.info(json.dumps(call_json, indent=4).encode('utf8'))
answerid = call_json["params"]["answer_id"]
tag = call_json["params"]["tag"]
if not answerid == "positive":
# The user pressed the cancel button
return
if tag == "is_vat_valid":
# The user entered the VAT number after pressing the icon to validate a VAT number
return validate_vat(call_json)
def validate_vat(call_json):
vat_orig = call_json["params"]["form_result"]["result"]["value"]
if not vat_orig:
# nothing was entered, send screen to enter VAT again
return get_vat(call_json["params"]["tag"])
# sanitize input
vat = "".join((c for c in vat_orig if c in "0123456789"))
# callout to the data.be API to validate the VAT number
result = urlfetch.fetch("https://api.data.be/1.0/vat/%s/validity?api_id=***&api_key=****" % vat)
# validate result of the API call
if result.status_code != 200:
logging.error("Failed to validate vat:\nstatus=%s\nerror=%s" % (result.status_code, result.content))
return dict(type='message',
value=dict(message="%s is GEEN geldig BTW nummer." % vat_orig,
answers=[], flags=1, alert_flags=1, branding=BRANDING, tag=None))
logging.info(result.content)
# parse result of API call
result = json.loads(result.content)
if not result["success"]:
return dict(type='message',
value=dict(message="%s is GEEN geldig BTW nummer." % vat_orig,
answers=[], flags=1, alert_flags=1, branding=BRANDING, tag=None))
# prepare result screen
if result["data"]["valid"]:
message = "%s is een GELDIG BTW nummer." % result["data"]["vat-formatted"]
else:
message = "%s is GEEN geldig BTW nummer." % result["data"]["input"]
# return result screen
return dict(type='message',
value=dict(message=message, answers=[], flags=1, alert_flags=1,
branding=BRANDING, tag=None))
Adding this piece of code took me another 25 minutes.
November 25, 2012 9:45:15 pm
After 1 hour and 45 minutes I was ready with the first functionality. Luckily the two remaining features were very similar, so I could reuse quite some code to implement them as well.
The 1 hour and 15 minutes remaining, I used to add those 2 remaining features as well as adding a nice description for the data.be Rogerthat® service, and do some testing, before declaring it ready.
At the end I was really proud of my accomplishment, creating a mobile application on Sunday eve, which was functional, looked nice and works very good.
November 25, 2012 11:05:08 pm
Done.
To try data.be Rogerthat service I made, just search for data.be in the services tab of the Rogerthat app on your iPhone or Android app or via the Rogerthat web version accessible at https://rogerth.at
Belgian political party CD&V selects Rogerthat mobile application platform to interact with voters
Lochristi, 28 augustus.
In de aanloop naar de gemeenteraadsverkiezingen van oktober zal de CD&V zijn mobiele campagne voeren via het Rogerthat communicatieplatform. Deze smartphone technologie werd integraal in Vlaanderen ontwikkeld en is aan zijn opmars bezig binnen Europa en in de Verenigde Staten.
Kris Peeters, Minister-President van Vlaanderen, getuigt:
Aan de hand van interactieve quizzes en enquêtes laat CD&V de burger mee het beleid sturen. Deze smartphone toepassing laat de kiezers zelf politicus-voor-een-dag spelen.
Deze samenwerking bewijst dat CD&V veel belang hecht aan hoogtechnologische innovatie in Vlaanderen. ”
CD&V ontwikkelde zijn smartphone dienst bovenop het Rogerthat smartphone platform om een aantal redenen:
- CD&V kan heel eenvoudig en heel snel zelf mobiele functionaliteit aanmaken en wijzigen, zonder dat hiervoor software ontwikkeling nodig is
- Interacties kunnen gestart worden door de gebruiker of door de CD&V
- Out-of-the-box integratie met QR codes voor het verkiezingsdrukwerk
- Gestructureerde communicatie zorgt voor een veel efficiëntere manier van dataverwerking
- In 1 keer beschikbaar op verschillende smartphone types
- Veel lagere ontwikkelingskost
Het Rogerthat platform biedt veel andere mogelijkheden voor de organisaties en overheden zoals het automatiseren en gebruiksvriendelijker maken van klantendiensten, het plannen van afspraken, het vereenvoudigen van communicatie met klanten en medewerkers, het uitvoeren van real-time enquêtes, het opvolgen van patienten, het uitzenden van herinneringen, enz…
The Belgian provincial and municipal elections of 2012 will take place on October 14. Christian-democratic party CD&V will run its mobile campaign using the Rogerthat mobile communication platform. This smartphone technology was developed in Belgium and is rapidly expanding throughout Europe and the Americas
Kris Peeters, Minister-President of Flanders, testifies:
Through a number of interactive quizzes and questionnaires, the CD&V allows the citizen to impact the policy. The Rogerthat CD&V application lets the voter play politician-for-one-day.
This cooperation proves that CD&V values hi tech innovation in Flanders”
The Rogerthat mobile application platform allows companies and organizations to offer its services to mobile users. The Rogerthat platform makes it very easy to build a smartphone frontend.
CD&V chose to develop its mobile offering on top of the Rogerthat platform for a variety of reasons:
- Through the Rogerthat drag&drop self-service panels, CD&V can very easily develop or modify mobile functionality, without the need for software programming.
- CD&V can initiate an interaction with a user
- Out-of-the-box integration with QR codes, which can be directly used in printed posters or flyers
- Structured communication and user responses allows for very efficient data processing
- Immediately available on multiple smartphone types
- Much better TCO than building a custom smartphone app
The Rogerthat platform offers many more possibilities for organizations or governments such as automating customer service, appointment scheduling, simplification of communication with customers and employees, running real-time questionnaires and polls, follow-up of patientes, sending reminders, etc…
World’s first "multiple choice messaging" platform launched
Rogerthat platform enables business process automation through rich mobile interactions
Press release: English (PDF) - Deutsch (PDF) - Français (PDF) - Nederlands (PDF)
Ghent, Belgium – May 10, 2012 – Mobicage NV, a mobile communications start-up, has released Rogerthat, an innovative platform aimed at revolutionising communication and process automation via smartphones and tablets.
The app and cloud based service use a unique and patent pending “multiple choice messaging” approach to enable real-time and interactive communication. With Rogerthat, organisations can automate communication between IT systems and their employees, customers and subscribers to improve the customer service experience and drive down costs.
Unlike email or SMS, a Rogerthat message contains interactive elements such as buttons, sliders, text input fields, or barcode scans. Responding to a message is simple and intuitive, often requiring no more than a single click. This questionnaire-like approach generates a dramatic increase in user responsiveness. Moreover, the structured responses can easily be interpreted by server software to automate tasks or facilitate backend processes.
“SMS text messages, email and the social media are great for simply delivering information from a source to a wider community, but those technologies were never designed to be truly interactive or able to process decisions,” explains Carl D’Halluin, CEO for Mobicage, “Rogerthat is unique because it is designed from the ground up to allow organisations to quickly develop, deploy and benefit from structured two way communication.”
“This distinction between a passive message and an active Rogerthat communication stream is a truly innovative element within our technology, and the results can be seen at some of the beta customers we have worked with during the development phase,” D’Halluin adds.
The Rogerthat platform enables tremendous simplifications and cost savings in daily business operations. For example, customer service can quickly automate processes like managing delivery times or the RTM of products. Organisations with field service staff can use the technology for alerting, appointment management and scheduling. Within logistics, track and trace applications can benefit from the toolset as do marketing activities like customer feedback and surveys.
The simplicity and the structured interactive approach make Rogerthat an accessible communication medium for deaf or technologically unsophisticated people, for example in case of an emergency or in m-Health or m-Care scenarios.
The platform also supports QR and barcodes to allow users to scan codes via mobile phone cameras for processes such as warranty certificates, mail-in rebates, or product identification. The platform can also use the built in features of mobile devices such as cameras, GPS, motion detectors and other elements to deliver new forms of interactive communications.
Behind the scenes, Mobicage provides a complete set of tools including a Message Flow Designer offering a drag and drop method of turning business content into a flow of communication. For the more technical, a full programming API is available to provide deeper integration between Rogerthat and CRM, ERP and bespoke applications.
“We are now reaching the point where smartphones are the most prevalent form of communication and Rogerthat is the first service platform to allow organisations to quickly automate true decision making two way communications without having to invest in expensive technology or dedicated programming expertise.”
To help potential customers and system integration partners understand the power of Rogerthat, Mobicage is offering free Rogerthat trial kits for a limited period. Organisations that have trialled the technology during the closed beta like Audi car dealer Ghent NAM Zuid and IT monitoring specialist Hestia are now using Rogerthat in production environments.
“We are convinced that the Rogerthat platform will trigger the next wave of process automation which was simply not possible before the widespread adoption of the smartphone,” explains Geert Audenaert, CTO for Mobicage, “Today’s connected generation creates a plethora of opportunities for communication-based automation.”
Rogerthat is currently available for iPhone and Android phone. For more information please visit: http://www.rogerthat.net.
Customer use case – Hestia Managed Services
A beta customer that Mobicage worked with in the development of Rogerthat is Hestia Managed Services, a market leader for ICT infrastructure maintenance and hosting services in Belgium. Hestia has a large on-call workforce which is responsible for monitoring and managing its customers ICT infrastructure. It uses an automated system to alert on-call personnel when an anomaly has been detected. However, traditional e-mail or text (SMS) based alerting has a number of shortcomings such as unreliability, lack of interactivity, and lack of control by the sender.
Instead, Hestia replaced its traditional alerting system with the Rogerthat Platform. This allowed Hestia to improve their operational excellence, respond better to alerts and resolve issues faster. “Rogerthat allows us to dramatically improve how we communicate with our field staff and reduce the administrative hurdles we used to face with emails and SMS technology,” explains Wim Kelchtermans, head of the Hestia Shared Service Centre.
In addition, it was difficult to confirm that that SMS text message or email actually made it to the smartphone of the recipient and had been read and understood. Instead, Rogerthat offers embedding interactive buttons in the alert messages, which can control workflows and scheduling at Hestia in a secure way.
About Mobicage NV:
Mobicage NV is a Belgian software start-up founded in 2011 by cloud industry veterans Carl D’Halluin and Geert Audenaert. The Rogerthat Platform is a multiple-choice messaging platform for 2-way structured communication between organizations and persons.
Example – automating your customer support using Rogerthat
The following screencast shows a user who has installed the Rogerthat app on his iPhone. She is connected to 4 Rogerthat services. She gets customer support from a digital TV service provider, without suffering through slow voice menus and annoying waiting music only to get an uninformed helpdesk operator. Instead, she identifies her problem in few straightforward steps, and will be called back at the time of her choice.
Car Dealer Audi NAM Zuid Gent selects Rogerthat platform for improved customer service
Car dealer Audi NAM Zuid selects the Rogerthat platform to improve its customer service through smartphone-based appointment scheduling, service planning and sales interaction.
For some time Audi NAM Zuid was thinking about using the smartphone for extending its customer service and after-sales offering. However, building a dedicated smartphone app seemed complicated and expensive, since it requires a large upfront investment of time and money, without being certain how the mobile offering will be used.
Johan De Vos, After Sales Manager at Audi NAM Zuid, testifies:
“When we learnt about the Rogerthat platform for flexible smartphone communication with zero setup effort, we were interested immediately. It became obvious that having our own smartphone app is completely unnecessary, is inflexible and would carry a high maintenance cost. Using the Rogerthat platform, we can offer smartphone-based customer service in a very simple and flexible way. Customers can make appointments, get in touch with our sales reps, get information or report problems.
The perfect flexibility in creating and modifying the communication flows, without having to create and distribute a new version of the smartphone app, allows us to iterate over the communication process, and finetune it continuously. We can learn from our customers what works and what doesn’t. Using the Message Flow Designer, we can do this by ourselves, without the need for software programming or IT integration.”
Audi adds and finetunes one customer interaction at a time. They started with appointment scheduling, then added offering mobility solutions such as a replacement car, and customer satisfaction surveys. Rogerthat gives them an interactive channel to provide news, send promotions and invite customers to events.
Multiple Choice Messaging
The Rogerthat Platform is well known for its structured, interactive, and automated communication between organizations and persons. It is very simple to design and run communication flows to your audience. These can be quizzes, polls, service reminders, questionnaires, subscriptions, or any automated interactive communication you can imagine…
Today we announce the new look & feel for the person-to-person communication. We use the same efficient interactivity as the organization-to-person communication.
Check out the screenshots!
It is very easy to add quick response buttons to a message you send. They make it very easy for your recipient to answer your question with a single click, or to confirm that she received the message by pressing the “Roger that!” button.
Moreover, you can control the behaviour what happens when the other receives your message. A few possibilities:
- Automatically dial a phone number that the sender included in the button.
- Open a web page
- Show a map with a location chosen by the sender. Get directions to that location.
A few more features:
- Long-press your picture to seal a specific message. This way, your recipients can no longer select or change a response button.
- Check the color coding of the recipient thumbnails at the bottom of the threaded view:
- Blue indicates that the recipient has responded or acknowledged all messages in this thread.
- Green indicates that the recipient has received all messages in this thread, but still needs to respond or acknowledge one or more messages.
- Orange indicates that the recipient did not yet receive all messages in this thread.
- Red indicates an error.
You can download Rogerthat Messenger
- For iPhone and iPad: App Store
- For Android: Android Market
How to mute Rogerthat sound on iPhone 4 / iOS 5
Due to a bug in Apple iOS 5, it is not possible for applications to retrieve the state of the hardware mute button on your iPhone 4.
It has been confirmed by Apple that this is indeed not supported.
A workaround to silence the Rogerthat application is to mute your Media Volume as follows:
- Mute your ringer sound by toggling the hardware mute switch
- Mute your media sound using the following steps
- Double click your home button
- Scroll the bottom pane completely to the left
- Minimize the volume. Check the screenshot
Retrieving the state of the hardware mute button was possible on an iPhone 4 having the iOS 4 operating system.
We asked Apple to reintroduce this functionality in iOS 5 and will include this in the Rogerthat application as soon as the Apple functionality becomes available.
Hestia Managed Services selects Rogerthat Platform to automate alerting and escalation workflows
Hestia Managed Services is the market leader for ICT infrastructure maintenance and hosting services in Belgium. Hestia offers 24/7 secure network and server monitoring, health checking, fault resolution and problem escalation services, managed from the Hestia Shared Service Centre. Hestia has a large on-call workforce which is responsible for monitoring and managing the ICT infrastructure of Hestia’s customers. Hestia’s automated system alerts on-call personnel when an anomaly has been detected.
Traditional e-mail or text (SMS) based alerting has a number of shortcomings such as unreliability, lack of interactivity, and lack of control by the sender. Hestia replaced their traditional alerting system with the Rogerthat Platform. This allowed Hestia to improve their operational excellence, respond better to alerts and resolve issues faster.
Wim Kelchtermans, head of the Hestia Shared Service Centre, testifies:
It is critically important that our on-call personnel immediately takes action when a problem is detected in the ICT infrastructure of one of our customers. We cannot afford losing valuable time.
Rogerthat allowed us to offer a better service to our customers by solving a number of important problems in our day-to-day operations.
First, alerting our on-call personnel just by the sound of an SMS text message or an e-mail alert, implied the risk of missing alerts. This required us to send multiple messages. Using Rogerthat, this problem no longer exists since our monitoring infrastructure can remotely control the alarm sound and repeat interval of alert messages.
Second, it was not possible to detect whether an SMS text message or email actually made it to the smartphone of the recipient. This means it was not trivial to determine when to escalate an alert. Rogerthat avoids this problem by notifying the sender when a message has arrived on the phone of a recipient.
Another problem with the SMS or e-mail based approach is that our personnel had to log in to our alerting dashboard before they could update the alert status. Rogerthat facilitates this by embedding interactive buttons in the alert messages, which can control server workflows in a secure way.
Finally, our monitoring service can remotely “lock down” Rogerthat messages that are no longer relevant for an on-call person. This is impossible with SMS or e-mail, which typically leads to a large number of unread messages. The on-call person then manually has to delete these obsolete messages and therefore risks missing relevant messages.
About Hestia Managed Services
Hestia Managed Services is the market leader in Belgium for ICT infrastructure maintenance and hosting services. Hestia offers 24/7 secure network and server monitoring, health checking, fault resolution, and problem escalation services managed from Hestia’s Shared Services Centre. Hestia’s expertise can be used to complement your existing in-house support team. Hestia deploys strict procedures, based on ITIL. This makes it possible to offer the best SLA in the industry.
Hestia monitors more than 1,000 devices of 30 customers. Hestia processes up to 12,000 alerts every month. Hestia is a member of Uptime Group.
About Mobicage
Mobicage is a Belgian software startup. Their flagship Rogerthat Platform is a multiple-choice messaging platform for 2-way communication between organizations and persons. Rogerthat Messenger uses workflows to automate the communication with your employees and customers. An open source plugin to integrate the Nagios monitoring framework with Rogerthat Messenger is available.