Overview

To quickly reach your customers/users/subscribers, you used to use e-mail services, which allowed you to send for example newsletters or electronic advertisements to all subscribed users. These electronic newsletters were sometimes not readable by the users, so a small percentage of your user base was not reached at all.

Instead of the hassle with electronic newsletters, you have now our Broadcast center. With the Broadcast center, you can easily broadcast messages to all users. The messages are not limited to simple news messages, you can also broadcast interactive messages, such as decision flows, coupons, polls, and so on.

Every user who has subscribed to your service, is automatically subscribed to these broadcast messages. The user has to decide to unsubscribe from services of a provider. The subscribe/unsubscribe functionality is by default available in the Broadcast center.

Configuring the Broadcast center

The Broadcast center can be found in the left menu of your Rogerthat configuration page. A broadcast consists of the following items:

Typically you execute the following steps when you start using the Broadcast center:
  1. Define the broadcast type(s).
  2. Add a Broadcast settings menu item via the Service menu.
  3. Create a message flow.
  4. Translate the messages if required.
  5. Add test persons.
  6. Send the message to your users.
The above flow is typical when you start using the Broadcast center from scratch. Once you have set up your first broadcasts, it is possible that you can skip some of the steps.

Broadcast types

A broadcast type is a type of message that you want to send to your users.

A user is by default subscribed to every broadcast type that you have created. But the user can easily unsubscribe from the types he’s not interested in. For example, your user can be interested in the news of your company, but not in the events that you organize.

You can add as many broadcast types as you want.

To add a broadcast type for your service:

  1. On the Rogerthat configuration page, go to Broadcast center.
  2. In the Broadcast types section, click Add new broadcast type.
  3. Type a name for your broadcast type and click Ok.

When you have created a new type, it will be automatically deployed on your system.

Test persons

The test persons are required to test the broadcast message. This way you can test thoroughly your message flow and correct possible mistakes, before you send the message to every user.

To add a test person:

  1. On the Rogerthat configuration page, go to Broadcast center.
  2. In the Test persons section, click Add test person.
  3. Add an e-mail address that is registered for Rogerthat and click Ok.
    The test person appears in the list of test persons.

Broadcast message

The broadcast message is the message that is sent to your users. Every broadcast message has a name and requires a broadcast type and message flow.

Make sure that you have added the Broadcast settings in the Service menu. See also the section “Create your home screen” in the Quick Starter Guide.

To broadcast a new message:

  1. On the Rogerthat configuration page, go to Broadcast center.
  2. In the New broadcast section, define your message:
    1. Type a name for your message.
    2. Optionally add one or more tags. These tags can be retrieved by the Rogerthat API, and can as such be used in for example the message flow.
    3. Select a Broadcast type from the menu.
    4. Select a Message flow from the menu.
  3. Click Send to test persons.
    All users in the list of test persons now receive the broadcast message and the message appears in the Broadcasts section under the New broadcast section.
  4. The test persons should now test the complete message flow. After testing the flow, they get three options:
    • Approve broadcast: approve the current broadcast message.
    • Decline broadcast: in case of errors, the test person can decline the message so that the creator knows that the broadcast message must be reviewed.
    • Resend broadcast: the message is sent again. This can be useful when you have a complex message flow where multiple paths can be followed. In this case you can test all possible paths of your message flow.
  5. In the Broadcasts section, click Send to actually send the message to your users.
    There must be at least one response (Approval or Decline)  before you can send the message.
It is not possible to resend a broadcast message. If you wish to resend the same message, then you have to create a new broadcast message, using the same message flow.
If you wish to use the same message flow but with different text, then just update the message flow. In case that you want to broadcast messages in multiple languages than you have to update the language file via the Multi-language section in your service panel.