Solutions

Customer centric and user centric organizations are the ones who are successful in the current economy.

The Rogerthat platform helps you streamline and optimize your processes by offering easy-to-use realtime interactive communication between your organization and your customers, partners, employees, users or any kind of subscribers.

Rogerthat extends business communication and process automation outside the traditional boundaries your organization, all the way to the smartphone or desktop of your users, who can be internal (employees, team members) or external (customers, subscribers, one-time contacts).

Rogerthat lets your organization send full-screen branded messages to the smartphones of your users. Unlike emails or text messages, Rogerthat messages contain interactive elements such as buttons, text input boxes, checkboxes, sliders. The user responds to the message by manipulating the interactive elements. Your service receives and interprets the structured response of the user, for example an order being placed. Your service can also decide to send a follow-up message to the user. This way a message flow is established between an organization and a user, lifting your business communication and process automation to the next level.

Rogerthat is so simple to use on a smartphone, and so much more visually pleasing, that the response rate and speed of your users is much better than what email or text messaging can offer.

The initiative to start a communication can be taken by your organization, for example a reminder, an alarm, a notification. It can also be started by the user when he needs your attention, for example when he needs help, wants to send a form or start a transaction. The latter case can be compared to a “visual IVR” system, replacing the traditional IVR systems and the dreaded music on hold.

A few scenarios:

Reduce cost in your call center and avoid frustrating on-hold music by letting users qualify and quantify a problem using their own smartphone. If human interaction is necessary afterall, suggest a time slot and call the customer instead of the customer calling you.
Notify your customers on anything e.g. a purchase, a repair, a schedule, an outage, a problem, a delayed or canceled flight. Present them with options on how to proceed.
Remind your customers that they have an appointment with you, or ask them to reschedule an appointment.
Organize polls with your customers or users to get their opinion on a business idea, on how they like their purchased products, on how to improve things.
Organize auctions or voting with your users. Organize a quiz with thousands of users.
Inform users how long a waiting queue is in a hospital or service office.
Automatically notify colleagues that some process is ready, or that some threshold has been met.
Define and deploy any kind of interactive communication process with your employees, customers, users or friends

Here are some examples of how Rogerthat can improve your business communication and processes:

Field force automation

Recall workers from a pool and plan their schedule.
Remind workers on their personal smartphone that they are scheduled on an assignment.
Attach a sound alarm to Rogerthat messages sent to workers who did not show up in time.
Track your field force on a map. Change their schedule based on realtime information.
Reduce staff in your call center. Let your field force report, qualify and quantify problems using simple forms. Let your call center call the field force person, instead of vice versa. Prioritize who to call back based on structured information.
Organize automatic debriefing of your field force.

Emergency Alerting

Notify people of an alarm situation such as a system outage, a process surpassing a threshold, a fire, a burglary. Use the Rogerthat alarm sound feature in case of urgency.
Check health of victims – check this blog entry.
Recall volunteers in case of a crisis.
Alert your on-call personnel of an IT server outage – check this blog entry.

Customer Intimacy for Travel Agencies

Traveller handholding during his entire trip.
Remind traveller about his upcoming flight.
Send updates about travel status, flight delays, which gate, when boarding starts.
Allow traveller to double check his flight number or gate. Assist in case of problems.
Send weather updates.
Inform traveller about local deals and discounts at his travel destination.
Send a survey when your customer is back home.

Balloting

During a negotiation, a participant can use Rogerthat to quickly check the viability of an idea within a group they represent, e.g. a company, an organization, a political party, an interest group, a lobby group, a group of activists.
Within minutes the participant gets significant feedback of his supporters. This balloting technology improves the negotiation position of the Rogerthat user.

B2C customer service

Send reminders to your customers. Automatically reschedule the appointment in case something gets in between.
Send a small satisfaction survey after a service action e.g. repairing someone’s car.
Invite your customers to events. Let them confirm their attendance with a single click.
Get your customer’s opinion on a new product launch, or a business idea.

Citizen polls

Local government sends a happiness questionnaire to its citizens.
Government checks how citizens react on plans or ideas.

QR code in classifieds or auctions

Enhance your printed ads or classifieds with a QR code.
When scanned, a message flow starts. The user has to answer a few questions.
The user can get in touch with the vendor or an intermediate party.
The user can decide to follow the presented good, and be notified when something changes such as price, or when the good is no longer for sale.

Clinical study, patient follow-up and treatment fidelity

Patients are reminded daily of medication
Your system can interrogate patients and let them respond on their own smartphone e.g. “How many hours of sleep did you get?”, “How do you feel?”, “What did you eat?”.
Responses go to your backend, where they are stored for later processing.

Interactive customer support

Have user scan the product it needs support for. This way the support automation intelligence immediatly knows the customer identity & all the product details to optimize the support experience towards the customer, and can skip the context questions, so it can focus completely on the problem of the product.
Via context driven questions it can posibly supply the customer with help without human intervention needed from the support department (Smth like an interactive FAQ).
Keep your users informed of their support tickets.
Notify them when there is a status change.
Ask them for information at any time.
Let them propose a time slot to be called.

Warranty certificate and mail-in rebates

A manufacturer can print a Rogerthat QR code on a warranty certificate or a mail-in rebate form that ships with a purchase e.g. a camera, phone, vacuum cleaner.
Instead of manually filling in and mailing the form, which nobody does, the buyer scans the QR code using her smartphone. A message flow is started. The manufacturer congratulates the buyer with her purchase, asks a few questions, and finally confirms the warranty or mail-in rebate.